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Hyros career site
CS - OPS · Timisoara · Hybrid

Customer Success Manager (CSM) – High-Touch Onboarding

Join us as a Customer Success Manager to drive seamless onboarding, boost adoption, and build strong client relationships. Enjoy competitive pay, flexible work, and growth opportunities. Apply now!

We usually respond within a week

About the Role:

We seek a Customer Success Manager (CSM) – High-Touch Onboarding to ensure a smooth, tailored onboarding experience for key customers. You'll drive product adoption, address challenges, and set customers up for long-term success.

Key Responsibilities:

  • Lead high-touch onboarding, customizing plans to customer needs.
  • Conduct training, workshops, and guide adoption.
  • Build strong customer relationships, acting as a trusted advisor.
  • Monitor key metrics and refine onboarding processes.
  • Work cross-functionally to resolve onboarding challenges.
  • Support retention and identify expansion opportunities.

Qualifications:

  • 3+ years in Customer Success, Onboarding, or Account Management (SaaS preferred).
  • Strong customer relationship and problem-solving skills.
  • Experience with CRM and analytics tools (e.g., HubSpot, Intercom, Power BI).
  • Excellent communication and technical acumen.

Preferred Skills:

  • Data-driven decision-making and lifecycle optimization.
  • Experience in marketing analytics, ad tracking, or attribution tools.

What We Offer:

  • Competitive salary and performance incentives.
  • Flexible work options.
  • Growth and professional development opportunities.
Department
CS - OPS
Locations
Timisoara
Remote status
Hybrid

About Hyros

Hyros is an AI-powered tracking and attribution platform designed for businesses that rely on accurate data to scale their marketing efforts. Our technology provides deep, real-time insights into customer journeys, helping advertisers, agencies, e-commerce brands, and info-product sellers make informed decisions about their ad spend.

By integrating seamlessly with major advertising platforms, Hyros ensures that businesses can track, analyze, and optimize every marketing dollar with precision. Our system goes beyond traditional analytics tools by offering hyper-accurate attribution, allowing companies to see exactly what drives conversions and revenue.

With a focus on transparency, efficiency, and data integrity, Hyros empowers businesses to remove guesswork from their marketing strategies and make decisions based on proven, verifiable insights.

CS - OPS · Timisoara · Hybrid

Customer Success Manager (CSM) – High-Touch Onboarding

Join us as a Customer Success Manager to drive seamless onboarding, boost adoption, and build strong client relationships. Enjoy competitive pay, flexible work, and growth opportunities. Apply now!

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